Policies & Legal Information

Business Entity

This website is operated by AS Enterprises, trading as Bespo, a sole proprietorship registered in India.

All fees quoted are exclusive of any taxes that may become applicable. Where a tax applies, it is shown separately on the invoice.

Grievance Officer & Redressal

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the following officer handles all complaints, consumer grievances and data-protection requests:

We acknowledge every complaint within 48 hours of receiving it, and resolve it within one month. There is no charge for raising a grievance.

If our response does not satisfy you, you are free to escalate:

• Consumer matters — the National Consumer Helpline on 1915, or the District, State or National Consumer Disputes Redressal Commission with jurisdiction over you.
• Personal data matters — the Data Protection Board of India, under the DPDP Act, 2023.

Scope of Services

Bespo provides bespoke web design and development services. All websites are planned, written, designed and developed from scratch for each client. Services include:

• Custom website design and front-end development
• Website copywriting and content strategy
• Optional monthly maintenance and care retainers
• Domain and hosting guidance

Bespo does not sell templates, WordPress themes, or off-the-shelf products.

Privacy & Data Protection Policy

This policy explains how we handle your personal data, and is written to meet the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

1. Who we are (Data Fiduciary)

AS Enterprises, trading as Bespo, a sole proprietorship at Bengaluru, Karnataka, India, is the Data Fiduciary — meaning we decide why and how your personal data is processed, and we are accountable for it under the Act. You are the Data Principal.

All privacy questions, rights requests and grievances go to our designated contact point: info@bespo.in.

2. What we collect, and why (itemised)

We collect only what you type into our contact form. Itemised:

• Name — so we can address you correctly in our reply.
• Business name (optional) — to understand the context of your enquiry.
• Email address — to reply to your enquiry.
• Phone number — to reply by phone or WhatsApp where that's faster.
• Service selected — to route your enquiry correctly.
• Your message — to understand what you need and quote for it.

That is the entire specified purpose: responding to and discussing your enquiry about our services. We do not use your data for advertising, profiling or automated decision-making, and we do not sell or rent it to anyone.

If you become a client, we additionally process the details needed to deliver and invoice the project (billing details, GST/PAN where legally required, and any content or access credentials you give us). That processing is governed by your project agreement and by legal record-keeping duties.

3. Your consent

We process your contact-form data on the basis of your consent, which you give by ticking the consent box on the form. That consent is free, specific, informed and unambiguous, and the form will not submit without it. We never pre-tick the box and we do not bundle this consent with anything else.

Withdrawing is as easy as giving. Email info@bespo.in with the subject "Withdraw consent" and we will stop processing and erase your enquiry data, unless a law requires us to keep it. Withdrawal does not undo processing that already lawfully happened before you withdrew.

4. Who else processes your data (Data Processors)

We use a small number of service providers who process data on our instructions only, under contract, and who may not use it for their own purposes:

• FormSubmit — delivers your contact-form submission to our inbox. Its servers are located outside India, so submitting the form involves a transfer of your data abroad. The Act permits such transfers except to countries the Central Government restricts by notification.
• Our email provider — stores your message so we can read and reply to it.
• Our website host — serves this site and keeps standard server logs.

Beyond these, we share your personal data with no one, other than where disclosure is required by law or by a court or lawful authority.

5. How long we keep it

We maintain no separate customer database. Your enquiry arrives as an email and lives in our inbox for as long as the conversation is useful — while we're discussing your enquiry, and afterwards as a record of what was said. We delete it whenever you ask us to, and we periodically clear out enquiries that went nowhere.

Client project and financial records are retained for the period Indian tax law requires, then erased. Server logs kept by our host are retained per its standard practice.

6. Analytics and cookies

This site does not run analytics, advertising, remarketing or tracking scripts, and sets no cookies. We use only the browser's local storage where needed to remember an interface preference, which stays on your device and is never sent to us.

Our web host keeps standard server logs (IP address, page requested, timestamp) as an automatic part of serving the site securely. If we add analytics in future, we will update this page before doing so.

7. Your rights as a Data Principal

Under the DPDP Act you have the right to:

• Access — a summary of the personal data we hold about you and how we process it, plus the identities of anyone we've shared it with.
• Correction, completion and updating — have inaccurate or incomplete data fixed.
• Erasure — have your data deleted where we no longer need it for the stated purpose and no law requires us to keep it.
• Withdraw consent — at any time, as easily as you gave it (section 3).
• Grievance redressal — complain to us first, using the contact point below.
• Nominate — name another individual to exercise these rights on your behalf if you die or become incapacitated.

To exercise any right, email info@bespo.in. We will verify that the request is genuinely yours and respond within 90 days, and in practice far sooner. There is no charge.

The Act also places duties on you: please give accurate information, do not impersonate anyone else, and do not file false or frivolous complaints.

8. Grievance redressal

Write to our Grievance Officer, Aneesh Sridhar (Proprietor & Grievance Officer), at info@bespo.in with "Privacy grievance" in the subject — full contact details are in the Grievance Officer section. We acknowledge within 48 hours and resolve within one month, and in any event within the statutory 90 days for data-principal requests. If you are not satisfied with our response, you may escalate to the Data Protection Board of India.

9. Security and breach notification

We apply reasonable security safeguards proportionate to a small studio handling a low volume of contact data. In practice: we collect the minimum data needed and keep no separate database of it; submissions travel over an encrypted HTTPS/TLS connection; and access to the inbox that receives them is restricted to the proprietor and protected by account-level authentication.

If a personal data breach occurs, we will inform each affected person without delay, describing the nature and extent of the breach, its likely consequences, the steps we are taking, and what you should do to protect yourself. We will also report it to the Data Protection Board — an initial intimation without delay and a detailed report within 72 hours of becoming aware.

10. Children and persons with disabilities

Our services are offered to businesses and adults. We do not knowingly collect personal data of anyone under 18. If you are under 18, please do not use the contact form; where we become aware that we hold a child's data without verifiable parental consent, we erase it. We do not undertake tracking, behavioural monitoring or targeted advertising directed at children. Where a person has a lawful guardian, we process their data only with the guardian's verifiable consent.

11. Changes to this policy

If we change how we handle personal data, we will update this page and its "last updated" date, and where the change is significant we will seek fresh consent rather than rely on the old one.

Intellectual Property

All content on this website — including text, design, code, graphics, and branding — is the property of AS Enterprises (Bespo) and is protected under applicable Indian and international intellectual property laws.

Work delivered to clients becomes their property upon full payment as agreed in the project contract. Bespo retains the right to display completed work in its portfolio unless explicitly agreed otherwise.

You may not reproduce, distribute, or use any part of this site without written permission.

Client Agreements & Payments

All projects are governed by a written agreement confirmed before work begins, outlining scope, deliverables, timelines, and payment terms. Standard terms include:

• A deposit is required before project commencement
• Final deliverables are released upon receipt of full payment
• Revision rounds are defined per project agreement
• Out-of-scope work is quoted and billed separately

For questions about a specific engagement, contact us at info@bespo.in.

Cancellation & Refund Policy

We sell bespoke creative and development work. Every project is planned, designed, written and built from a blank page for one client, and the time we commit to it is reserved for you and cannot be resold. This policy is written to be fair in both directions: we keep what we have earned, and we return what we have not.

If you cancel

The deposit secures your place in our schedule and covers the initial work that begins when we receive it. On cancellation, we retain a sum equal to the work actually performed and the costs actually committed up to the date you tell us to stop — determined from our records of stages completed, time spent and deliverables produced, which we will share with you on request.

Any part of your advance that exceeds that sum is refunded within 30 days of cancellation, to the account it came from. We do not retain money for work we have not done.

Where third-party costs have already been incurred on your behalf and cannot be recovered — domains, stock licences, paid plugins, fonts — those are non-refundable, because the money has left our hands. We will always show you the receipt.

What is not a ground for refund

Where the delivered work matches the agreed brief, scope and revision rounds, the following are not in themselves grounds for a refund — they are grounds for the revision rounds your agreement provides:

• A change of mind, a change of business direction, or a decision not to launch
• Subjective aesthetic preference, where the work meets the brief we agreed in writing
• Delays or shortfalls caused by materials, access or approvals you did not provide (see Client Responsibilities)

Your statutory rights are unaffected

None of the above limits your rights where our service is genuinely deficient, defective or not delivered. If we fail to deliver what we agreed, you keep every remedy available to you under the Consumer Protection Act, 2019, including a refund where that is the appropriate remedy, and we will resolve the matter fairly rather than hide behind this page.

Client Responsibilities & Non-Provision of Required Materials

Creative and development work is collaborative. To deliver on time and to brief, we depend on you supplying, promptly and in usable form, the materials, access and decisions the project requires. These are the Required Materials, and typically include:

• Text, copy, brand assets, logos, photographs, videos and any other content you want used, in the agreed formats
• Licences or usage rights for any content you supply
• Access credentials and administrative rights — domain registrar, hosting, DNS, email, payment gateway, analytics, social accounts, existing CMS or repositories
• Any third-party accounts, subscriptions, API keys, plugins or paid tools the agreed scope depends on
• Product, service, pricing and legal information required for the pages being built
• Timely feedback, approvals and sign-off at each review stage
• A single named point of contact authorised to give decisions on your behalf

Consequences of not providing them

Where a delay, defect, limitation or shortfall in the delivered work is caused wholly or partly by your failure to provide Required Materials — or by providing them late, incomplete, inaccurate or in an unusable form — that is the client's responsibility, not a failure of Bespo's performance.

In those circumstances you expressly agree that:

• It is not a defect in our work. Dissatisfaction arising from missing or inadequate Required Materials — including placeholder content left in place, features that could not be connected, or functionality that could not be enabled without the access or tools you did not supply — does not constitute non-performance, defective delivery, or breach by Bespo.
• It is not a ground for a refund or for withholding payment. Where the cause is the non-provision, late provision or inadequate provision of Required Materials, that is not a deficiency in our service, and so is not a basis to demand money back, raise a chargeback, or cancel an invoice for work we have properly performed.
• The balance remains payable in full, pro-rated to work performed. You remain liable to pay the remaining amount due, calculated on the volume and stage of work actually performed by Bespo up to that point, whether or not the project reached final launch. Our reasonable records of time spent, stages completed and deliverables produced will be used to determine that amount, and will be shared with you on request.
• Timelines are extended. Agreed delivery dates are suspended for the duration of the delay, and we are not liable for any loss arising from a launch date missed for this reason.
• Re-work is chargeable. Work that must be redone because materials arrived late, changed after sign-off, or were supplied incorrectly is out of scope and billed separately at our prevailing rates.
• Prolonged non-response. If Required Materials or feedback remain outstanding for 30 days despite at least two written reminders, we may treat the project as suspended and invoice for all work completed to date, which becomes immediately payable. Reactivation may require a fresh quote.

None of the above applies where the shortfall is genuinely our fault — if we fail to deliver what was agreed using materials you did in fact provide, that is on us and we will put it right.

Where you supply content, we rely on your confirmation that you hold the necessary rights to it. You indemnify us against any claim arising from content you supplied.

Limitation of Liability

Bespo's liability in connection with any project or service is limited to the fees paid for that specific engagement. We are not liable for indirect, consequential, or incidental losses arising from the use or inability to use a delivered website.

Clients are responsible for providing accurate information, obtaining necessary licenses for content (images, fonts, etc.) they supply, and ensuring their business operations comply with applicable laws.

Governing Law & Your Statutory Rights

These terms and all matters relating to Bespo's services are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

Nothing on this page takes away any right you have under the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023, or any other law whose protections cannot be contracted out of. Where any provision here is found to be unenforceable, that provision is severed and the remaining provisions continue in full force.

Contact

For any legal queries, privacy concerns, or compliance questions, reach us at: